One Nevada Credit Union in North Las Vegas, NV

Always friendly and extremely helpful!

I received a pre-approved post card in the mail for a 1.99% auto loan refi and immediately called the 1-800 number to see how I could take advantage of this amazing offer. The helpful customer service associate was knowledgable but said he was unable to help me over the phone; that I should go to this local branch with specific items and they would be able to immediately process my loan docs. I gathered all of the information mentioned (proof of insurance, registration, 10-day payoff amount, most recent paycheck stub, etc.) and went to the actual branch. The lady behind the desk was completely uninformed and said that all of the information I had gathered must instead be faxed in to them. After explaining to her that a fax and a printed document were essentially the same thing she proceeded to tell me that she needed a 10-day payoff amount with the start and end timeframes... ie. I had a 10-day payoff quote that expired July 23rd, this means that one could infer that it was good from todays date (July 13th) until the 23rd, or in industry terms A 10-DAY PAYOFF QUOTE. The clincher for me was when she stated she could not take the payoff quote because it did not display the full account number (just the last 4 digits) and the mail-to address was on page 2 of the print out, and they needed everything on a single page. I tried to give them my money and business and they just wouldn't take it. I will not be returning to One Nevada Credit Union.