U.S. Bank ATM - South Boulder & Henderson Smith's in Henderson, NV

Oldschool

OMG...I had the BEST experience with this location. The manager, Bryan Haupt was absolutely amazing. I had called the customer service line twice and had been on the phone off and on all day between my payroll and the bank because my direct deposit check had not gone into my account. The US Bank telephone customer service could not answer my questions or figure out why the money went to a closed account and the supervisor on the line was rude and demeaning, accusing my payroll of sending the money to the wrong account which was incorrect. As soon as I walked into the branch and explained my situation to Mr. Haupt, he knew immediately what the problem was and resolved it. He made my payroll deposit available to me on the spot (even though it would not be normally deposited until the following Tuesday--4 days later!) He said he didn't want me to miss out buying my son dinner for his birthday as I had explained that was why I was so upset about the money not being there. He printed me checks to take to take to my job to correct the deposit issues. He acknowledged that it was not my payroll that made the mistake (as I was told repeatedly by the customer service telephone rep and his supervisor), and was apologetic about me being given incorrect information by the bank when the deposit was rerouted from a closed account 2 years prior. I was at the point of changing banks when I got off the phone with US Bank that day, but that all changed when I visited the branch Manager at 830 S. Boulder Highway. Mr. Haupt should be applauded for his wonderful customer service handling, his knowledge of the banks operations and policies, and his amazing ability to make the customer feel like they really are the most important thing that has happened to the bank! My horrible day from hell ended up on a great note with me buying my son dinner that night and all my banking woes resolved thanks 100% to Bryan Haupt's handling of the situation. I have never had anything but superb service when visiting this branch. The bankers are all courteous and friendly. This was, overall, my #1 experience with US Bank. Thank you!!!