American Financial Resources in Parsippany-Troy Hills, NJ

AFR does refinance mortgages through a marketing subsidiary ELEND. The company does not provide good service to the applicants. In Sept'16 we applied and in Dec.'16 they withdrew their mortgage rate of 3.22 to raise to 4+. The employees were so incompetent that the loan was never completed. Very slow, poorly trained, etc. We suspect that ELEND realized that mortgage rates were rising and wanted out of our refinance. Unfortunately the BBB of NJ can do nothing and AFR refuses to reimburse us the $500 out-of-pocket expense for an appraisal. BTW, couple has 800+ credit scores, no debt, etc. Avoid this lender.

Was one of the worst experiences I've ever had. PLUS now they are making surcharges that I have spoken to multiple reps about but still have not received any answer. BUYER BEWARE!

MONTHS after our mortgage was bought by another company, they have yet to transfer our payment to that company (who is now threatening us with foreclosure). Each time we speak with customer service they swear they're on it and it will be taken care of very soon. Each time of many. We're filing a complaint with the Consumer Financial Protection Bureau.

The experience with the eLEND team was phenomenal. I was able to close on time even though I encounter major hurdles with the property I was purchasing. Really excited to have chosen eLEND for my financing needs as I was able to experience our process from a consumer standpoint and felt very confident every step of the way that my loan was being worked by top notch professionals.

I recently purchased a house in NJ. As we know the process can be very daunting. American Financial Resources/E-Lend made sure the transaction went smoothly. Joe Amelio worked with me explaining my options and was able to make sure I received the best possible rate. The exchange of documents was easy and the communication along the way was great. I would recommend using American Financial Resources/E-lend for your mortgage needs.