Credit Union of New Jersey in Ewing Township, NJ

Horrible customer service, they must train the reps there to be as clueless as possible. Might as well go with a big bank that will work better with you and is open longer.

They were very incompetent.. I was applying for a commercial loan. They had now clue about how to do an SBA loan. I had to hire a loan packager to get the loan moving. The loan was finally approved. They they decided not to do the loan a few days before closing. They cost me time and money. Stay away!!!

Need to make a transactions? You need an hour. Everything here takes forever, they need more tellers. Gonna be getting a new bank because this is bull.

Horrible. I decided to open an IRA to hold some money I had elsewhere while the market settled down. After 20 minutes to be seen, I saw a loan officer. She was nice, but after typing everything in her computer, it all went missing and I had to complete an application. She gave me a form to give to my financial institution. I called that institution and they wanted to know why I was doing this myself as the bank requesting the transfer should be sending them the documents. I went back. She wasn't there. After waiting 10 minutes (and a passing person tried to sell me insurance and some other stuff, uh, okay), I saw a lady who had no clue. After searching on her computer looking around for some documents and consulting with another clueless employee, they both on consensus decided the form they handed me was the right one. I decided to go to the larger office in Ewing to hand in this paperwork. I saw this SENIOR officer, who was also clueless. We figure out the form and I handed it over with my social security number and everything else. Hmmm, wasn't feeling great about that. That was 10 days ago. Still no money transfer and for all I know he's left the country and started a new life with my identify. So I said the heck with this. Went online and immediately opened an IRA account with Fidelity and then requested a transfer on line. I contacted them to speak with a financial officer. I've been trying to call this SENIOR loan officer, to cancel the transaction, have been put on hold, been disconnected, have left messages, no return call nothing. I'm going to the office, get my form back, and close out the IRA I started - never, ever again.

Seems like my debit card is being hacked every 3 or 4 months in states I've never been and I'm not an online shopper. The staff said it's been an ongoing issue, but they seem carefree about protecting customers money here. Spoke to Germaine the mgr. and he said after a card has been lost or stolen, it could take up to 10 business days for a new one to be sent out to customers - what the hell????? Had to make several inconvenient trips to the bank to withdraw money. Take ur money elsewhere. Staff will tell u about the turnover. Horrible horrible customer service. Not worth it