Santander Bank in Manchester, NH

The staff are always personable, friendly, and professional!

Oddly vacant bank. I have some funds there not by choice and will probably transfer them eventually as I have never heard of this bank. Staff seems friendly, modern in design....but just don't have a good feeling.

Personable enough, I suppose. I'm not a fan of Santander's approach to transactions, but it works, sometimes. Central Phone support is non-existent, who has the time to wait for hours on hold when they don't tell you how long before you might get serviced. However, after I gave up on the phone support, I went in to S. Willow branch to resolve overdraft charges that were errantly charged to my checking account after I already had overdraft protection enabled from my savings account. The clerk was questioning the validity of my claim at first, but then acquiesced when she looked and realized I had plenty of funds to cover the overdraft and the automatic deduction was setup and should have deducted from my savings. She went to talk to a branch manager, who continued to be skeptical, wouldn't even offer the respect to come and talk to me even though I could hear them talking in her office, and she gutlessly slid back and hid behind her computer screen while she told the clerk to contact corporate to resolve the issue instead of crediting me the overdraft fees right then. Clerk took my contact information and told me she would take care of that within a day....it's been 4 days and no word from them and no refund of the fees that I shouldn't have been charged in the first place. No class.

Branch Manager Jeanine was incredibly helpful and accommodating. Bent over backwards to make sure I understood everything she was doing and was very friendly.

Quickly service every day ever Time