Unfortunately, a very poor experience with this firm. Taxes they filed for us were done incorrectly, and upon letting them know they said they would take care of it. We were pleased to hear that, and went went back in with all our paperwork again, and they refiled for us. About another month later, we received a $500 bill. We called and politely told them there must be a billing error, as there had been no mention, question or indication we would be charged again, nor was there a new services contract or even a quote. We had been there to fix the mistake they had made in the filing. They threatened to take us to court, and said they had no legal responsibility to stand behind their work. A refiling needs a refiling fee, they said, regardless of the error they made.
Bob hope | 2017-03-22 03:37:30
Cannot get over how uneducated the people who work here are...will never go back to get taxes done. I could of done it for free myself and got back more money. Thanks
John Oudheusden | 2017-02-16 03:19:03
My family and I have used the taxes services of Andrew Lane, (now Lane/Rifkin), for over thirty years. His knowledge is outstanding, his advice has always been on target, and his work has always been timely and well prepared. I highly recommend his service and I will continue to use Lane/Rifkin even though I have moved over 300 miles away.
AHumanWolverine | 2017-03-21 19:47:47
Andrew and his team do a great job helping our family file our taxes. I highly recommend them.
Binnie Dufresne | 2017-04-15 18:11:34
I have done my taxes with Andrew Lane for years. He know what he is doing. Could not be more satisfied. Sincerely Binnie