BB&T in Pineville, NC

Worst branch I have ever seen. Understaffed and the staff that is there is unhelpful and slow. This place gives BB&T such a bad name.

The employees were helpful.

BB&T never seems to quit amazing me at how bad their customer service can get. I was simply trying to deposit money into my checking. I go to give the teller, Cathy, my card and before I say anything she says here is a deposit slip. I normally give the teller my card and the money and don't need to fill a slip out, but that wasn't a big deal. Then while on the phone with her power company or something about a bill she didn't pay, she starts taking someone in the drive through. I wait patiently, she still talks on the phone while taking care of the person who arrived after I did. Then what got me was when she still never turned around after literally 7 min waiting there. I just walked the atm and deposited my cash that way. Anna is the only personal banker who will actually help, BB&T employs unmotivated people who are for the most part rude, unhelpful, and overall a pain to deal with. Will be closing my account as soon as my next direct deposit hits.

Always extremely slow. Drive through should be quick being the only person in line but takes a very long time. Need to hire more people!

The "express lane" is so far from express! The older lady running the drive thru is the slowest and most unknowledgeable person I have ever dealt with at BB&T!! I have never had to have my husband with me to cash or deposit a check and she refused to do it without him there, then after I told her I always cash or deposit his checks without him, she asked who does that for me!!! She does!! It took her almost 10 minutes last time I cashed a check there because I remember complaining to my husband that night about how long it took her to cash his check. No wonder there are never any cars in the drive thru, I sure won't be back there! Horrible!!!