Sharonview Federal Credit Union in Gastonia, NC

Awesome customer service

Great staff and wonderful new office

Had a wonderful experience. Vincent was extremely professional and helpful!!!! Dr. Minor

This is no doubt the best, most customer friendly credit union in the area. I am a member with several, and with this one in particular my auto loan experience was terrific. 2.9 percent on a 12 year-old car with no money down, shut the front door, man. My approval took 15 minutes....as long as you are a resident in Gaston county it costs 5 bucks to join. Finally a credit union that values not just people but also good credit!

They have awful customer service and never call you back after telling you that they will. And they always have a reason when you call and ask what's going on. For example here's my story. I bought a car from a member of this Credit Union and they were supposed to notify me when the title came in so I can take it to my Credit Union across town, who is my lien holder. They were trying to helpful. They advised that it would be in later that day and worse case scenario they would call me back before the end of the day and give the status of the title's whereabouts. After two days of no contact I called them. The title was supposed to be mailed to them Monday and arrive Tuesday. On Thursday I was able to speak to them when I called and I was told it hadn't even been mailed by the time the transaction had already taken place on Tuesday. Which is not what I was told Tuesday. They advised me that it was now being mailed to my Credit Union to make it go faster and that it was sent Tuesday. I was told that if I wanted I could have a tracking number to track the shipment myself. I agreed and was then told that they didn't actually have the tracking number in front of them and the person that did was gone on lunch. They said they would call me back when that person came back from lunch, and the took my information down. This was at 1:30pm. By 4:30pm there had still been no phone call. They have told me on several occasions that they would call me back and they never do. And when I turn around and call the agent direct they don't answer. It typically takes me 3-4 calls to actually have someone answer. And of course my Credit Union is now getting angry because they made an agreement over the phone with this agent and have already made payment and have yet to receive the title. I had to call and my Credit Union and explain what they told me to get my Credit Union off my back.