Duke Credit Union in Durham, NC

The worse bank I have ever been with.. Don't have a problem with your card over the weekend because their costumer service can't and won't do anything to help o but they will constantly give you a run around.. I hate this bank State Employees is way better!!

All should know they cleanse these reviews regularly. I have left several appropriately critical reviews of Duke Credit Union in recent years and all have disappeared along with a long list of other highly critical reviews of this needlessly vexing place of business. Duke FCU simply is not an adequate place to do even normal personal banking, certainly not business banking. I cannot recount the number of serious, untimely, and very costly errors they have committed with my account. They have placed my deposits into other customers' accounts. They have charged checks from other customers' accounts against my account. They regularly hold checks for 5 or more days, even when they are from major banks and you have received these checks for many years without problem. They have enormous security problems and you will be the one who is inconvenience for their incompetence. My account has been hacked 3 times. Each time, they forced me to drive to their home office (very inconveniently located) to submit forms. Then, they take their good ol' time reviewing the charges, taking up to two weeks to rehabilitate your account. Use wire service or ACH? Good luck. Sometimes you will get it when its supposed to post, sometimes not. They are rarely happy when they screw up, either. Their first reflex is to blame YOU. They have lots of practice with this drill. Their hours are not good and they will be gone when you need them most. They take long holidays, so make sure your money is in the bank a good week ahead of their closing date. But that is no guarantee. There are states where you might not be able to use your card. They may shut you off after you spent $200, even if you have thousands in the account. Then, you're screwed. They have NO CUSTOMER SERVICE for emergencies, after hours, and so on. This wouldn't be a problem with a normal bank, but it sure is with DUKE FCU. You should look to have a major, after-hour problem with them at least every other month. Be prepared for desperate emergencies at airports, out of town gas stations, and buying that last minute gift for the kids. These are the events you will most remember as a Duke customer. Oh, I almost forgot one chronic source of abuse you will DESPISE as a customer: Their web site. It's chock full of features from the early 1990's (a review scrubbed earlier this year from Google was appropriately colorful and technical with details). You have to submit MS Access-like queries for everything. Want your current account info? You have some parameters to choose and to get right or you will get bunged out. And there is no "home" button to get you back to the main page. I always wonder how things stay the same there for so many years. I was a Duke employee and just everything and everybody has this as my account info. I am migrating out slowly, but even starting there is something I regret. I put no peculiar strains on a bank. If anything, I have fewer services there than I suspect most would. So, know what you are likely getting in to. I wouldn't do it again and I am so badly inconvenienced by them I could easily write a review like this every 60 days.

I think it is so selfish of this bank not to have ANYONE!! Stay behind for a few hours to make sure people didn't need any assistance with this chip card , knowing that they had such a mess with fraud and other things last Christmas ...I used my card yesterday at the grocery store and later that night went to get money physical out and it would not let me !! So then I call the 24hr number to be disappointed because the lady can't do anything but sit at the desk and answer the phone