Commerce Bank in Wentzville, MO

They have always been my bank, snd have always been there for me when I needed them.

There have to be better banks in Wentzville and that understand what customer service means. If you like being treated like a second class citizen, talked down to and hung up on....this is the place for you, otherwise look for a better alternative

I visited Commerce bank in Wentzville at 9:40AM on July 30th. The young lady at the drive through was immediately condescending since I did not have an account to cash a $100 petty cash check that my company cashes there EVERY Saturday. She said I needed 2 forms of I.D. and must be done inside. Inside, I am met with yet ANOTHER condescending little snot. The 2 forms I had must both have a picture on them. I only had one. Oh, she said I could use a bank card WITH NO PHOTO on it. Then she proceeds, and says in a supercilious tone that I MUST give her a THUMB PRINT!!! I WILL NEVER WALK IN TO ANOTHER COMMERCE BANK AGAIN. AND I RECOMMEND YOU DON'T EITHER!!!! Customer service, kindness, and respect are all absent at Commerce Bank.

Terrible experience! If I were to explain the situation you would be reading this for an hour. Long story short. Opened a business banking account with them. Most important, I needed to have online banking. I signed up and they sent me notification that online banking will be open in about 2-5 business days. No problem right? 5 days go by, no online account. Called them and asked why? The only number they give you is the 1800#. Called them, waited on hold 20 mins. They tell me that they are waiting for a signature card from the bank. I go to the bank and ask them where the signature card is. They tell me that they sent it. I call 1800# again, wait on hold for 20 mins they tell me the bank did not send the signature card. Help desk told me that they just need to fax the signature card and they can then just press the ok button to open online banking. That took two more days to find that out. Total of 7 days waiting...Went back to the bank and talked to the banker and said why has the signature card not been faxed (forgot to say that I called the bank multiple times and it went to voice mail and I left a message each time but no body returned my calls, that's why I had to go to the bank for answers) the banker tells me they do not fax it they send it via USPS. The banker said I will fax it now. 2 more business days go by. FINALLY, 11 days go by. I call the help desk, ask if they received the signature card they tell me yes! I say ok I can get online now right? NO! A manager has to approve it! Ok get a manager on the phone for me. Manager says another department has to approve it??!!! I ask for the number for that department, they tell me that department does not have a number for customers to call. I say then you call them. They call them and tell me, to late their closed call back Monday. LOL! It has now been two weeks and no online banking! I'm finding another bank that knows what they are doing!

They lost their cheerful service on moving. I assume the work environment became less person centered.