Affinity Plus Federal Credit Union in Roseville, MN

I've been with Wells Fargo and US Bank previously and wasn't a huge fan. I didn't realize I could truly be happy with my bank until I switched to Affinity Plus. They have convenient locations, a mobile app that you can transfer funds and deposit checks (just like the big banks), and some of the best customer service I've ever experienced. If I ever have an issue they are quick to respond and happy to help. The only issues I've ever encounteted were either an error on my part or a third party. I have an auto loan currently and will be using them for a mortgage as well. Also they have a great waiting area, which isn't terribly important, but convenient for people with kids or people who like to play chess while waiting. I've never had to wait long, even for opening new accounts or loans. I highly recommend them to everyone I meet. When I worked retail, I would comment when I saw am Affinity bank card, and the customer would always gush about how much they love it. You should switch right now actually.

I've been a member for 28 years and I

I'm sure their service is fine for existing customers, but I wasn't impressed when I went to meet with them about getting started. For one, they seemed offended that I didn't already pre-apply, and when I said I wanted to ask some questions first. They answered none of my questions. And they tried to sell me on products that I had said multiple times I wasn't interested in.

Heather was very upbeat, helped me with my charged and called me back with extra questions that really helped me out for the future. Thanks Heather!

I've been a customer here for about 3 yrs. It so far, my favorite place to keep my money. I also know that some of the people who work for Affinity Plus can be also rude too but, i cant blame them. There always a bad sheep among the herd. Can't expect everyone to be perfect. My favorite person at this branch is Georgina Thompson. She made the refinance and deposit easy breezy. Kind and professional. Funny as well when her printer was acting odd. Handle it with humor. So for those who having bad experience with Affinity Plus just ask for Georgina Thompson or if it your first time. Ask for her anyway and save yourself a headache. Also Krista from the Coon Rapids branch is very professional and friendly too.