Altra Federal Credit Union in Rochester, MN

Closed on Saturdays and the only one in Rochester. Bank tellers are a bit sassy and don't care to much for your presence. Now Affinity Plus Credit union is the exact opposite. Great customer service and they actually care. I can't wait for the day I can do 100% of my banking exclusively with AP.

Love the small town feel. They know me and my kids by sight! Brittany has their "pictures" in her office. Thank you!

The atm and night depository in the Rochester location are locked. Supposed to be able to access the lobby they are in with my atm card, but I can't. Will be moving my money to a bank I can access.

Robots. First the loan officer doesn't know how to read a credit report. She thought my closed credit card account which was paid good and in good standing was a collection account just because it had been closed. My debt to income ratio is excellent, but yet had a problem with my ratio which to this day I cannot figure out for the life of me how that is possible. The underwriters who make the decisions work behind closed doors so you cannot communicate with a decision maker to even find out if the right information is relayed. Then it took 2 days for them to even be able to figure anything out. If they don't know how to read a credit report, then I guarantee there is no possible way they know how to go through my tax returns. I'm laughing just thinking about what I listened to. Do not recommend this bank to anyone that owns businesses, or anyone that requires a complex financial statement. If the math requires anything more than 1+2=3, then there is no way they'll be able to figure it out or wrap their brains around it.

They're So Nice And Helpful. Easy To Set Up Online Banking. I'm So Glad I Chose Altra When I Did . Altra Is WAY Better Then Wells Fargo. I Would Recommend Altra To Everyone I Know .