TopLine Federal Credit Union in Minneapolis, MN

Friendly staff.

I have used serveral credit unions prior to this and Topline is by far the worst one. The fees and service are just like the big banks. If I wanted the fees and the automated telephone crap I would go to Wells Fargo. I advise all to check into a different credit union.

As a credit union overall, Topline is good. But, yes, Topline's fines and fees are comparable (on the low end) to what you would be charged by the Big Banks. My disappointment is with the Edina Branch. Most everyone is pleasant enough, but there seems to be a bureaucratic mindset at the Edina Branch that makes doing any business there very frustrating. This was the case a few years ago and was still the case when I tried again recently to use this branch. At Topline Edina, the crew is slow, rigid in routine, easily thrown if there is a problem with your account or you are trying to make an infrequent type of procedure/transaction, and not very sympathetic. It's as if they look to the company's three-ring binder manual and, if the answer isn't there, they are stumped. Topline Edina is not a bastion of “Yankee Ingenuity” or a "Yes, We Can" mentality. Except for the ATM, it is simply easier to head up to Topline's Main Campus in Maple Grove.