Firefly Credit Union - Minneapolis in Minneapolis, MN

Unprofessional staff. Very rude when I asked them about my loan. Didn't receive any form of mail when there was a problem.

Please do not bank with Firefly Credit Union. Two different times, they have deposited my money into the wrong account (as in, a different person's account). As a result of this, they "waived the late fee, and applied the money to my account" once I had been on the phone with them for 2 hours, and talked to four different representatives. I did not receive any kind of compensation for calling them out on their mistake or any guarantee that this would never happen again.

After a 40 year relationship with Firefly and predecessor credit unions, we are considering moving our business elsewhere. Initially, the processing of our 2nd mortgage loan was sloppy and communication was very unacceptable. The people are very cordial, but that doesn't make up for the poor communication involving multiple people at the CU, especially given the many weeks we gave them to process everything. But the latest issue is an error Firefly made with a bill pay to another financial institution where an auto loan had been paid off about three months earlier and our recent payment to the same financial institution on a Visa card was applied to the old (paid-off) loan. The Firefly customer service representative has kept insisting that it was our error after we deleted the old account months ago. She is insisting that we deleted the old bill pay account yesterday. The logic of the customer service rep is all wrong, because even if we had not deleted the old accounts, why would we have asked them to pay on an account that is paid off. The rep said she would try to make us happy by crediting to our account the $67 in late fees/interest charged by the credit card company. We will see, and that will make the decision on whether we sever our deposit accounts after 40 years. I will update my review accordingly. UPDATE: The credit union followed up on the commitment it had made, providing a credit against our charges as well as a letter for us to send to the other financial institution. They were proactive and in the end, did the right thing. I have changed my rating from 1 star to 3.

Literally worst bank in the world. I want to pay extra on my principle for my car loan and they act as if no one has ever done that before. Called 6 times and received 6 different answers on how to pay online. Finally frustrated I called and asked if I could pay over the phone. The lady told me it was a $10 fee. Seriously??!! Then today I went to the Minneapolis location and talked with Maddie. She had no idea what she was doing. She then figured it out but the card reader was down. She said I could use their ATM to get cash out but would be charged a fee. Seriously again... the only nice thing is the rate on my loan but other than that, it's not worth all the hassle.

My husband and I just joined Firefly a month ago. So far so good. They've helped up transition our credit and accounts from two different banks. I go to the bank weekly so I appreciate getting in and out quickly. Although there have been some long lines, the tellers are courteous.