U.S. Bank Branch in Eden Prairie, MN

An ATM allowed me to withdraw money, and then they back-dated a check to a few days earlier so that the withdrawal caused a negative balance and a fee was put onto my account. I was so upset and instead of calling the customer service line I physically went in. Bailee responded with typical "go away" customer service statements like, "I understand the frustration," but when I asked if she thought the policy to back date checks was ethical she back pedaled and said, "It's our policy." And so it is. It's a predatory practice that both Bailee and Cheryl cheerfully enforced. If you have a similar problem, don't go to the bank. Call the customer service line, where almost all representatives are going to remove the fee.

Good service. Wish they were open the same hours as tcf bank

I really like the service here, but if you ever try to call expect to be waiting on the phone for 2-3mins and then it might come back as 'busy' or 'unavailable'.

Staff lacks knowledge on Western Union transactions. Repeated errors on that front and lots of wasted time. 12/17/2016 - Had to recount the cash I was handed and show the teller that she gave me $10 more than what she should have. No confidence in tellers at this bank.

Very bad customer service. Lots of lies. Came in on one issue and got 3 different answers that are all wrong!