Astera Credit Union - Jolly in Lansing, MI

Friendly staff!

Waited half an hour to be waited on. Very short on staff and unfriendly

The staff is friendly, but they need more people working

Good and bad.their security on your account and debit card are great. I've had my acct hacked twice and both times got my money back quickly and my acct froze for security. But one time recently I was 50 miles from home and someone in Detroit was using my acct to shop online so my acct was froze, but the only problem was I was completely stranded until the next day with no cash. I called the back of my debit card and they couldn't unlock my acct at all. I was low on gas so was stranded. I understand the security concerns but there should be a number to call to unlock it for a short time or whatever. Im just glad I didn't have my children with me in the middle of winter! Plus there after hours ATM on jolly rd is broke a lot, so once again not able to access my money. If you enter a wrong pin sometimes one time it will lock you out. Being locked out of your own acct is a real problem and being stranded. And also a few years ago they turned me and my wife down for a personal loan, so we went to lafcu and they accepted no problem at all. We have good credit and pay bills on time so don't understand why. Im looking into switching banks because being locked out with no options is a serious problem...