Dort Federal Credit Union in Flint, MI

Good customer service but horrible call center. I have to call private just to get someone to pick up.

My Husband has been banking here for over 20 years and myself at least 5 years. We never tried to get a loan or anything through them but when we did it was a horrible experience and we will be taking our business elsewhere because of this. It took 2 weeks for them to tell us they would not approve us for a loan, we went to a different credit union we didn't even belong to and had it in a couple days. We could never get a hold of the person handling our case, we called multiple times a day just trying to reach her and when we spoke to another person they could not help us either stating we had to deal with the person that started our application or we would have to start from the beginning. This was a total waste of time and set us back weeks on our purchase!

I Love Dort Federal Credit Union because everyone in there are so friendly & fast service. When you need to talk to someone about your account. They really give you great advice on your accounts. I have never had a bank that cares so much.

2 of 6 tellers open and a line almost out the door. Slow as walmart.

I recently had to call Dort Federal for assistance over the phone. If you plan on getting anything done quick, do not count on it. I had to wait on the automated service for over 30 minutes. I then hung up and called dispatch again and asked to speak to anyone except the automated the service. The receptionist proceeded to tell me there was a 22 minute wait. I am not happy.