Gold Star Mortgage Financial Group in Ann Arbor, MI

We recently refinanced our home with Gold Star. From start to finish we had an extremely positive experience. Their customer service and responsiveness was prompt without being pushy. We were assisted by Alex Stone who kept us up to speed on the status of our loan throughout the whole process and answered all of our questions along the way. With a scanner, email and phone call financing with Gold Star was as easy as working directly with a local lender.

Trying to buy a house in Michigan while selling our home 3000 miles away at the same time while driving cross country was quite a challenge. Steve Marrs (Ann Arbor Branch Manager) made it all possible every step of the way, Even while stopping along the way to fax over signed documents, Steve kept us involved every step of the way with daily updates and made the stressful process easier by accommodating us throughout the entire 6 month process and made our home purchase possible especially considering the strict lending rules. Steve recommended the best lending options to consider, we could not have been happier even through all the constant obstacles, Steve was there for us and even till this day. Two years later, he is still there for advice. We highly recommend Gold Star to everyone, they truly set the Gold standard in the lending industry.

I just wanted to take a moment to talk about my Loan Originator Jerad Kinney. Jerad was able to customize a home loan that would help me reach my financial goals and objectives. He was a great listener that provided me several options to assist me in my long term financial planning. It was apparent that he was knowledgeable and experienced and checked back with me on daily progress. He made a very complex process simple and I never even had to leave the comforts of my home. He really went out of his way to make sure that I received the lowest possible rate. The savings that Jerad created will now be used to put my 7 year old son through college. Yes! It was a game changer! Thanks Jerad! Thanks, Adriano Camilleri

Alex Stone was wonderful to work with. From my initial contact with her to the completion of the loan, she was professional, informative, accessible, was quick to respond, answered questions, and had quick turn-around for anything related to the set-up of the loan via email, text, or fax. She worked to quickly approve and close the loan. Thanks to Alex and to Gold Star Mortgage Financial Group for a job well done and a very satisfied customer. I will be sure to recommend Alex and your Company to anyone looking for a loan or to refinance.

We recently refinanced with Gold Star Mortgage Financial Group with Matthew Mitchell as our Loan Originator. This is our fourth refinance over the past 10 years and proved to be the most well organized and efficient processes of all thanks in large part to Matthew’s efforts and coordination. From start to finish the process was completed in less than four weeks during which time we were kept well informed of the status of the refinance. Matthew went so far as to even setting up the closing at our home for our convenience. I cannot think of a single thing during the entire process that could have been done better, more efficiently, or with more customer focus. A well-deserved “thank you” to Matthew and the entire team at Gold Star. I highly recommend Gold Star and Matt if you are in the market for a home mortgage.