Rainbow Federal Credit Union in Lewiston, ME

Not open day after new year's, takes 25$ just to open a savings account and you can't use it. Going to us a different fcu.

I was not impressed with the poor customer service I received at the loan office. First of all, they never answer the phones, the secretary leaves the desk for long periods of time leaving you waiting an extensive amount of time with no idea what's going on, and the loan officer I worked with was rude and spoke in a very demeaning manner. This was on more than one occasion. This company lacks proper customer service skills and because of this, I decided to go through a different bank for a vehicle loan when I paid of my loan with Rainbow.

They have a great atm service where you can deposit money right into your account but the customer service could be better. Whenever I have an issue it seems to take a long time to fix and that I have to put more effort into fixing the problem then they do!

The bank itself is good but the females at this particular branch are less than friendly. I had an account about 8 years ago with the branch on Lincoln street and I really liked it. The people were nice and friendly and didn't hesitate to help you with any issues or questions you might have had. When I had an account at the Main street branch just recently, (closed it last week due to the lack of customer service skills -_-) I would get stared at and dirty looks, it felt as if I was bothering them. When I applied for my debit card the woman in charge of activating it "forgot" to do it. I had to return the next day and several times that months to get everything worked out properly. Save yourself the trouble and go to another branch or a completely different bank altogether.

One of the worst customer service experiences of my life! I work two jobs to keep my head above water financially. My budget is tight, to say the least. I was trying work on my budget, and I had been making smaller payments on the loan to get it paid but I still thought it was past due for August. I called them on Thursday when I got paid. Spoke with a Loan Collections Officer. She told me that I was mistaken, that I had paid my bill completely for August already and that my next bill was not due until September. I told her that I didn't think that was correct, and asked her twice to double check it. She insisted I was all set. Still skeptical when I hung up with her, I called back and spoke with a teller who answered the phone. I asked her simply, how much do I owe on my loan? She also told me, nothing until September's due date. So I took that "extra" money and made a payment on my car loan to get me caught up on that. This morning I get a stressful voicemail while I'm at work, another loan collections officer telling me that I owe my entire payment for August, plus some late fees. I explained what had happened on Friday. I said they assured me it was all set, so someone needed to figure out what was going on. She transferred me back to the loan officer I had spoken with on Friday.I explained my dilemma. She put me on hold, where I waited for seven minutes. She came back and laughing (Laughing!) told me that she was sorry but that she had made a mistake. She stated that she had broken her arm, and that she is not able to use her computer so on Friday she had another girl look up my info that didn't obviously know how to read the screen balance. I said back, "The problem I have with this is that to you, this may seem like a little tiny mistake. But that money is gone now. And this is going to keep me stressed out and on my toes for the next two month, TWO MONTHS, in order for me to get this caught back up again." She retorted with "You know how much your monthly payment is, so even though I told you the wrong info, it should have clicked with you that it was wrong." First of all, laughing. Laughing. Secondly, if you can't do your job properly due to injury, Why are you at your job? And making other people do your work for you that don't know how to do your job? And lastly, blaming me. The customer. For trusting that my loan officer, a collections officer no less, to give me correct information and help when I needed it. Once I am able to get out from under this horrible credit union I will never work with them again. Rude, condescending, irresponsible. When all I'm trying to do is pay my bills to get me on my feet.