Wells Fargo Bank in Catonsville, MD

Outstanding. I have been banking here for 15 years and they have more than helped me with several difficult situations. While Wells Fargo is a national bank, the management staff gives you a small town feel where they really care about solving your problems.

The manager is nasty and very unprofessional she is very rude and disrespectful. My friend is still grieving the loss of her mother and she had the nerve to tell her to get it together or she wasn't helping her. Then we thanked her for her time and she didn't have comen curtsy to say your welcome. Fredrick Road in catonsville MD the rest of the staff is Great

Fast and friendly services.

Mary Dize, the bank MANAGER, lied to me, and then led me on a wild goose hunt to get my credit fixed. She was unbelievably arrogant and made me feel like my time/money/business didn't matter at all to them. Mary failed to contact me back over a month ago after one of her bankers failed to follow up after he made a mistake. Then she had the audacity to tell me she has been sick and understaffed and people are on vacation, and basically threw out every excuse she had. This is after a month of no contact, not a week or or two. Unbelievably poor customer service, and the manager had a terrible attitude when I called her out on blowing me off. She also lied to me about escalating the issue initially. She is not to be trusted. I had to escalate the situation through Wells Fargo (even though she lied and said she had already done it). I had to speak to so many executives just to properly relate back the terrible experience I had, which just drags an already bad experience out even further. This type of person is exactly the type of person you don't want as a banker or manager. Mary Dize is reason enough to never set foot in this store ever. Be careful who you trust with your money.

Great customer service. I've been banking with WellsFargo for years. This location has proven to be a great experience. The small business help Marsha Gibson gave us was very informative and helpful. I recommend this bank and it's employees.