Bristol County Savings Bank in Taunton, MA

Got an auto loan through BCSB, will not be doing that again. Truth be told, the larger problems only started when I decided to pay off my loan early. I called the bank to obtain the loan payoff amount and ask when I would receive my title (they said 10 days) then used the online "one time payment" feature in conjunction with my loan number to pay off the balance. I called the following day to confirm the payment went through and there was a zero balance, it was confirmed. Two weeks go by and no title, I call and they say its going to be sent out. I call a few days later looking for an update and was told my title was never sent because it "fell through the cracks" and was not picked up by their system because I used the one time payment feature to pay off the loan. I request an overnight shipment and they agree to it. Three days later no title, I call back and they said they weren't sure if they remembered to send it overnight, I'm still wondering if they sent it at all because I do not have my title and we're coming up on 4 weeks. All throughout this process I requested someone to call me back when they figured out the status and not once was a call returned. There are many places to obtain loans, do yourself a favor and steer clear of BCSB.

They have excellent service here at the main branch. They've been my bank for 30 years.