Shrewsbury Federal Credit Union in Shrewsbury, MA

I have been with SCU since 2002. I have NEVER been disappointed with any of the services. Everyone makes an effort to provide the best customer service. Most will call you by name upon seeing you. Banking over the phone is the best with the bank staff. I love SCU.

I really like this credit union, they are smart and fast and treat you like an actual person.

Got a great rate on my car loan but the customer service is sub-par. The lady I was working, Jean, seemed to always be out of the office. Whether it was on another long lunch, she got in late or she left early (both of which occurred), it was a bit frustrating having to come in to the bank to get things set up within her supposed hours, only to see she hadn't come in yet or left early.The front desk lady wasn't super friendly either, but otherwise, everyone else I spoke too seemed kind and willing to help.

Got a great rate on my loan, very happy with it. However, the customer service can be improved. From the girl at the front desk to the teller that handles my transaction, not a smile, no 'Thank You' and never 'Have a Nice Day'. Not just once but consistently every time I go in to make a payment. The employees can learn a lot from the staff at CitizensBank.

I've been dealing with SCU for years and I have only had positive experiences with all the staff there. They always go the extra step in customer service , whenever I call.