Citizens Bank Supermarket Branch in Sharon, MA

Five stars for the employees there

This branch itself and the employees in it were great. But Citizens Bank was a poor choice for my small business account. The monthly fee was too much for the support I received and I wished I had done some comparison shopping with other banks. But since the branch was one block away from my business I was fine paying for the convenience. The real problem started when I moved across the country. My business went with me and suddenly there were no Citizens Banks nearby. I tried to close my account online but there is no option to do this neither is there any support for this. I called to close my account and was told that I could not close it until I had a zero balance in the account. They told me over the phone that they could not just close my account and mail me a check for the balance. So I went to an ATM for a bank I do have an account with checked my balance and wrote a check to close the account. Citizens Bank charged my a three dollar "foreign ATM" fee that was not recorded with the balance inquiry. So when the check cleared I was hit with multiple overdraft fees resulting in a negative balance of over $60. I had to work with someone in customer service for a half hour to be able to try to pay this fee over the phone to get my balance back to zero so I could finally close the account. Of course, I was hit with a $20 fee to pay this over the phone. I'm hoping I'll finally be at a zero balance tomorrow so I can finally close the account without paying them anymore money. I can understand trying to keep customers. But this was ridiculous.