GMFS Mortgage Covington in Covington, LA

I had a GREAT experience with Stephanie Machado. She made my loan process run very smoothly. I would highly recommend her to anyone looking for a home loan or refinance loan.

Endless problems with miscommunication and lies. No one wanted to give us a straight answer about our loan and down payments. Had to talk to so many different people just to figure out what was going on.

I have had the unfortunate experience of dealing with GMFS since my original mortgage company sold them my loan. The very short story is the loan was not processed correctly by GMFS when they received it and it created a significant shortage in my escrow account. Today is 12/13/13 and I have been dealing with this problem now since 9/9/13 with zero resolution. The bank I had my original loan through has provided everything needed to GMFS multiple times to clear this up and I just keep getting pushed back through their 'research' department and quite frankly keep getting the run around from their customer service team. (Which is a 3rd party company from what I understand) Despite always paying my mortgage payment early I am being punished for something that is out of my control. I have been hit with an escrow shortage payment since this has not been resolved. Every time I call I get someone new on the line and I have to go through the 90 day history of this issue. At this point, I have spent well over 40 hours of my time dealing with this with no end in site. I'm sure GMFS is great if you go into a local branch, but this experience has been just awful. Promptly after resolving this we will be refinancing to get away from this company as quickly as possible

I worked with GMFS Lending in Covington to finance my first home. Everything went quickly and smoothly. I couldn't have asked for an easier experience. I highly recommend GMFS.