Mainstreet Credit Union - Olathe East Branch in Olathe, KS

I had a high rate loan with American General Finance and wasn't sure if I quailfy for a refinance. I made that trip and saved. My loan with American General was 36 percent and now I'm paying 9.5 percent with Mainstreet. While I was driving home, I got a call from my loan officer, Amanda and she said she noticed I had a car loan with Southwest National Bank out of Wichita, KS. I told her yes I did and she asked me my rate. I told her 9.5 percent. She offered me a lower rate at 4.5 percent and that saved me nearly $30. This is my 4th car loan with Main Street (formerly Credit Union of Johnson County) and I'm very satisfied. Take my advice and go with them first. I've been a member since 1993.

I moved my money from Community America Credit Union to here about three years ago because I had heard they were more customer oriented. While some of the employees at the 135th St. location do bend over backwards for customers, other employees with the credit union are less than desirable to deal with (e.g. negative attitudes), and the credit union is definitely behind from a technological standpoint. For example, when we applied for a credit card, they would not do it over the phone. We had to drive up to the credit union to complete an application. This was about a year and a half ago. When we applied for auto loans, it took them almost two days to get us a finalized response after we submitted the invoices/book out sheet and the buyers' orders. We were both approved quicker elsewhere and at lower interest rates (e.g. 0% and 2.9%), so we didn't end up financing the loans with them. While I get that they cannot compete with 0%, there is no excuse for the poor turn around time and a higher rate (something like 3.4 at the time). But I will say that if you complain to management, they attempt to correct the problems. But a customer shouldn't have to chronically complain to get their credit union in to the 21st century. I kind of wish I stayed with Community America at this point, but it is too much of a hassle to switch everything again. But I will switch if things get worse.

Behind technologically, but overall good. Always been nice to me, reliable, and it gets the job done well.

I have been with Mainstreet credit union for many many years. They have always been courteous, knowledgeable and very willing to help you in anyway they can. I highly recommend them.

Great rates and the car warranty they offered was amazing. It was half the cost of the car dealers and 5x better benefits. I never had trouble using it and more than paid for itself.