Teachers Credit Union in Mishawaka, IN

TCU has some very sneaky practices. I had an auto loan and in order to get that you need a savings account started. Trying to shorten a long story :P The savings account is started by the dealer on the buyers behalf in order to get the loan. TCU sends out monthly statements but the $5 seemed more like a placeholder than money I put in because that was not part of my loan agreement. So the day I paid off my loan I asked them to close out my accounts so they would have seen EVERYTHING I had. Of course, I remember asking about the $5 and they said there was nothing in my account and it was closed. Going forward about a year and a half I receive a statement that deducts $5 from my account due to inactivity. Of course, I call to find out where the $5 came from and if I'm going to be charged again AND why the heck has it been sitting in that account - NOW unavailable to me. TCU explains to me that I should have been more aware and should have advised the teller to also close out that account. Then the rep tells me the money was put in there by the dealer - implying it wasn't even really mine. What a greedy statement - it was obviously put there on my behalf. The end result - - although a measly $5, TCU expressed there was nothing they could do and they would not be refunding me MY money. I'm glad I'm not a member and a word of advice for business practices, be more transparent and treat your members better. My vote - stay away from this poor establishment.

Friendly staff, convenient locations, state-of-the-art ATMs, good online features.

Absolutely the meanest nastiest people I ever had to deal with in my life

Super friendly tellers. Excellent customer service.