Citibank in Vernon Hills, IL

Wife grand father bank

Good custmer service.

Poor experience. I can't get a call through to simply find out if I need an appointment with a notary to have a document notarized at my Citibank branch right up the street. The initial call goes to the Philippines whereby I get the local phone number from the operator. I call the number and no one answers. Instead of putting me on hold my call get routed back to the world customer service line. I suspect it goes back to the Philippines. This is a reason to move all of my accounts to a small local bank or credit union. Simply crazy...

The branch Citigold manager who is very customer oriented, and friendly.

Horrible, I got there at 5:02 and the door was open but they wouldn't help me. They said they were closed? What happened to old school banking? They suck up to us in their commercials saying their willing to help, but not if you are 2 minutes late I guess. I own a business too, I'd never turn anyone away trying to do business with me after hours ESPECIALLY IF THEY WANTED TO MAKE A PAYMENT TO ME!!! Perfect example of a new school bank, if you are willing to bank online and customer service isn't important. And don't try to call either, no one is even available to pick up the phone. I get better service at my local gas station.