First Northern Credit Union in Rockford, IL

Best credit union ever. Been apart of it since I was 9, and I'll never change it.

Rockford, IL First Northern Credit Union.. Manager Diane is a horrible, rude , unprofessional person. She will be the reason that I am leaving the bank after 5 years. I have never had such poor customer service, ever! I deposited a local personal check a whole 600.00 dollars and they decided to hold the check for 10 business days! I had automatic payments try to clear, but because the funds were "not available" they returned the payments and charged me return fees. Are you kidding me? In 5 years i never once had any return items fees. When I tried to get them to reverse the fees because I had no idea of the hold. Diane just talked over me, and then hung up and said ill have my manager call you. All I can say is take membership at this bank with CAUTION. With all the other banks out there, I recommend looking for one that appreciates their customers, Rockford First Northern does not

worse customer service EVER, they love to pass the buck to others when its their system that do ACH debits, never in my life will I ever finance a vehicle here at FNCU again. I have a debit that scheduled for the 1st of every month and here its only the 30th and FNCU took money out of my chase account and stated that its chase's responsibility........RIGHT. This bank SUCKS!!!!!

Mandy has always been really good to deal with.Always is responsive to all my concerns. Couldn't ask for better service

I have been a member for almost 3yrs. Gary has been great to deal with and gets the job done right the first time. Highly recommend First Northern Credit Union!