Check 'n Go in Oak Park, IL

I had such a disappointing and unprofessionsal experience today at a ChecknGo in Oak Park,IL. I believe store number #819. I applied for a loan today the manager (Nancy) told me that I was approved for $650.00 then after a 10 minute wait informed me that I had been denied for reasons unstated. When I asked again for an explaination I was instructed to call a number on the form, I did and they weren't able to tell me either. I then proceeded to contact corporate that transfered me to the district manager his name was (Chuck). He as well was totally uprofessional and unwilling to help saying he will returning my call later (to this time he has not returned my call). I decided to travel to a different location and apply again and the polite young man informed me that not only was Chuck not returning my phone call for approx. 3 business days but the Chuck said not to issue me a loan with any ChecknGo abroad. Chuck was no longer answering his phone from the corporate switchboard and my calls were going straight to a voicemail. How Rude? I would like someone to get in touch with me regarding this matter because some training needs to be implemented immediately for customer service training and/or personality readjustments. I no longer want a loan with this company and will be telling family and friends alike how upsetting it is that a business working with the public directly can be so reckless in customer service