Huntington Bank in Grayslake, IL

This bank is a good bank but the crew working here, make it terrible terrible place. I have been to other branches and they are all lovely people but in Grayslake it is different. tellers are very nice, polite and professional but the manager is terrible. Her name is Iffat and she is horrible. She doesn't know how to treat people, very very impolite and proud of herself. She even doesn't say hello or buy. She stares at you and talked directly like insulting you. I have never seen a manager for a bank like her before. She definitely is the worst manager of the bank I have ever seen in US. She thinks she owes the bank and ever other customers are her slaves! She is very very rude, unprofessional and makes first merit bank the worst experience for customers. We hate first merit bank in Grayslake

I think the first person wrote review has the same experience as I had. There is a girl in this branch named Ediet and I think she in Idiot. She is very bad temper, aggressive and doesn't know anything about customer service. She was yelling at my daughter and just knows how to say know. I don't know how they hired her to the bank because We liked the bank and cashiers are very nice people but this mad girl and manager are terrible. They turned the branch to the awful and hateful place. We closed the account because they think they own the bank. That girl should be fired and sit at home because she doesn't have curtsy, she doesn't know how to treat people and she is a trouble maker.

I have used FirstMerit Bank in Grayslake for many years and have always been pleased with the service that I receive. The staff has always been very friendly and call me by first name when I go through the drive through or go into the bank, which is a nice surprise that they remember me and my name. When I have had questions and concerns with my accounts, the bank staff has been very helpful. The online banking features work very well and I would recommend this bank.

Out of all the bank changes at this Grayslake location FirstMerit is by far the WORST ever. They will nickel and dime you on money you have with them. There is no free checking unless you have a $2000 min balance on all accounts and no senior checking or savings accounts. Edith is the only banker who stayed after the FirstMerit takeover. We've never had a problem with her and she's nice enough. The rest of the employees are certainly not as nice or personable as the old tellers that left. Their customer service line is an absolute joke. Their employee's will belittle and talk over you if they want to disconnect the call from you. After over ten years of banking at this location it's safe to say that we are closing our accounts and moving to another local bank.