SIU Credit Union in Carbondale, IL

Had an account for 3 years, was not happy at all. First, they have no set funds availability. They take a check and hold it for as long as they want, many times inconsistently. I saw this on a number of occasions while I had an account. Secondly, they have no useful customer service on nights or weekends. On a Saturday night something happened with my debit card and they couldn't deal with it until Monday. They use a third party for their debit card services and they can't do anything other than deactivate the card. Finally, they are belligerent and greedy about their fees. They triple charged me fees and proceeded to as difficult as possible in looking into the fees and had a very rude tone. They constantly insisted that I talk to them on the phone instead of email. Finally I talked to their AVP of Finance, Sandy Taylor and she was even less helpful and understanding. I have dealt with Chase for several years and have never had this many problems or bad customer service experiences. I would stay far away from them.

Not sure what the other guy is talking about....I have had an account with them for 19 years. They have always waved fees and have been nothing but polite and helpful. I highly recommend them for your personal and business accounts. They also have competitive loan rates....some of the lowest around.

I have been a customer for over 30 years. Wonderful customer service.

Helpful and friendly staff. I inquired of their services, and now have an account.

Never ever had an account with these people yet they called repeatly!! I told them I was NOT the person they were looking for nor did I know or have any clue who the person they were looking for was. I kindly explained my concern and kindly asked to be taken off the don't know call list which took several RUDE nasty calls backs to complete. I'm not a customer with them...wow how they treat their customers. I was appalled by the way they handled the situation and the run around and repeated calls. I get it somebody owns you money but it ain't me!!!