First Midwest Bank in Aurora, IL

If I could give 0 stars I would. When they came and bought out our bank, they screwed every customer over. They charge for everything you do, and the customer service people are rude. I switched banks. First National Bank is 1000 times better and the people are actually nice there. I would NOT recommend this bank to anyone.

Bank merger going bad for one customer so far. Called Monday March 14th. Online account is showing the wrong payment amount for my past mortgage payments. After going through everything I’m put on hold for a long time. Call center person tells me they need to investigate and call me back. No call back Called Tuesday morning. Explained everything again. Asked who I talked to, asked if I had proof that I made the payments I said. They reached out internally to the person I talked to and I was told they would be contacting me. No call back. Called Wed 6PM Explained everything. While on hold for 10+ minutes something happened and my call was dropped. I was on my cell so good chance it was the issue. I called right after my call disconnected. Talked with Jessica. Again same line of questions. She puts me on hold, comes back after 3-5 minutes. I’m sorry there is nobody in the department that I need to talk to available as they’ve gone home for the day. Expressed my extreme displeasure in how my account is being handled and how it really stinks that 3 business days have gone by since my first call in which i was promised a call back. No resolution. Really stinks. There’s hope that Jessica will call me back. We’ll see. If that happens I’ll improve my rating.

I have a personal and a business checking account here, and it is a good place to have both. The business account is $15/month with no minimum balance...worth it to accept checks in my business name. The tellers are nice, and I am able to go in and do my business without hassle or long wait times. I had an issue with my debit card not being sent to the correct address, and they were more than accommodating. If you are looking for a regional bank, this is a good choice. *EDIT 6/30/15* I had a fee added onto my account and they were very helpful in explaining everything. Good business practices. Upgrade to 5 stars!