STCU: Post Falls Branch in Post Falls, ID

Ok, a local phone number is given. When called you are transferred to a call center? Really? Why list a phone number then? Makes no sense. That' why you have people working at the branches isn't it? Very unprofessional!

If your looking for a bank don't even consider STCU. STCU is the most pathetic excuse of a want to be bank there ever has been. Try and pay a loan payment at the drive thru but the bank can't accept a debit card at the drive thru. You can get cash at their ATM though and pay them an 3$ service charge. Just don't forget your debit card in the ATM because they can't give it back to you. Instead you have to go get a new card. Wake up STCU.... Pretty much everyone uses debit cards these days. How about updating your outdated equipment so you can charge a debit card at the drive thru. I mean if your so outdated in that regard how can anyone be sure your even capable of keeping there money secure... Do yourselves a favor and bank somewhere else STCU is horrible.

I went and opened an account about a week ago and the person who did it (shawna I think) was excellent and answered any questions I had and I was in and out of the place in less than 20 minutes. I also really like the fact I got my debit card right away. Keep up the good work everyone! :D

I have been a member of STCU for over two years. I opened an account here because of the terrible customer service and multiple undisclosed "user fee" issues on my "free" account with my bank. I was in college at the time and I ended up questioning (grilling I won't lie - like I said bad experience) for about a half hour with one of the managers(?) Until a bit after closing. Never once did they get upset with me about my hesitation and even helped me open an account that day even though it was after hours. I have yet to have a bad experience there.

2 Problems. Hours. Open on Saturday even for a few hours. People are working and don't have time to handle their finances, on a lunch break. Weekend call center. Please give those people more power than what they have. I set up a password for my phone and needed to change it because I only used it once, about 6 months ago and forgot. Locked out of my account.... but if you were open... they wouldn't need that. Other than that, thanks for everything else, always friendly service.