U.S. Bank ATM - Cherry & Ten Mile - Albertsons in Meridian, ID

I have been with this bank for years, since 2008. I did not realize i needed to have a balance of over $1k to not be charged a maint fee. I was charged 2. I am going through a rough month financially and asked if i could have those refunded. (not once in the 9 years ive been with you have I once asked for a credit) I explained i was not aware of the fee and could use those $20. Instead I was called by Michelle from the albertsons ten mile/cherry lane branch who coldly tells me that I was told 8 years ago about the fee and they would not be issuing a refund as a courtesy. I called the center and cancelled my account. Horrible way to treat a long term, low maintenance client. I hope something can be done to rectify or at least to make current and future clients experience a little better....