Publix Employees Federal Credit Union in Norcross, GA

Everything is good on my end! ✅

While there are major perks to banking with them, their team member’s customer service skills are horrible. When you call this branch most times you can’t get an answer and when you go to the location most times instead of being greeted you are just stared at until you say what you need. I’ve called on several occasions and dealt with very nasty and unprofessional attitudes.

I love them they're very helpful and very attentive and understanding in they help with anything you need

I use PEFCU just because they have low fees and its a hassle to change banks. I'm honestly disgusted with their customer service at this branch. I've never gotten anything done easily with them. The reason for this visit was to open a separate account from an existing account and they stated that it wouldn't be done in an hour. I'm ab existing customer... how difficult could that be? My wife always tells me they used to be good but overall they have been useless as a Member Service.

This branch needs to be reported and evaluated by the Publix Federal Corporate Office. The customer service is the opposite of what the Brand of Publix represents. The staff is incredibly rude and unprofessional. There has never been a time where I came in to this branch and it ran smoothly. This particular time, they were short staffed as usual, and the membership coordinator decides to take a break while the line is basically out the door. She never greeted anyone or let us know that she will be right with us, she just got up and left. After a little over 15 minutes of waiting without any knowledge of what's happening, I asked the loan agent for assistance and the whereabouts of the membership coordinator. She proceeds to catch an attitude telling me I will be seen when she gets back from her break and she doesn't know when her break is over. I am a former employee of Publix and I have never encountered this kind of horrible service within the scope of Publix Core Values which is CUSTOMER SERVICE. I really hope that they will improve.