Associated Credit Union in Marietta, GA

I have used this bank for about 4 years now and I never had a major problem with them until recently. They do there job adequately if you simply use them as a bed mattress (something to keep your money in). I have an exceptional credit score and decided to apply for a $15500 car loan. This loan was initially rejected because of limited credit with ACU, so I told them to close the application. Of course they didn't. I got an email a couple of months later notifying me that, in fact, I had been approved! What? Now that the potential car that I was looking at 60 days ago is gone, you're going to approve me? That's hilarious. However, I decided to give them a second chance. I then decided to see if I could possibly get a substantially smaller personal loan for a cheaper (and collectible) M3, and I was approved for a whopping $750! Are you serious? Not to mention that the service (specifically, Deborah in Consumer Loans) was rude. Sure, the waits are long. But, it wouldn't matter if the customer service was actually decent. So to sum this business up as a whole with few exceptions: rude and inadequate. Take your precious time and bank elsewhere.

I want to give 0 stars... New to this bank and been asking for my debit card over 2 weeks and yet have I received one. I keep calling and keep getting different excuses. So today I go there for some assistance because I can't get into my online banking because it doesn't accept the last 4 digits of my social.... This credit union sucks... I have only had it 2 weeks and the worst banking experience ever...

I'VE THEM 24YRS...GREAT SERVICE WE ARE FAMILY

Horrible experience my credit was pull before telling me what maybe needed to open an savings account.. Had to come back the next day then she tells me what other documents that they'll take! Not happy at this moment, so before you allow a ding to hit your credit ask them what's required because if she hadnt pull my credit I would've went elsewhere!

Not only is this location beyond disorganized. They never answer the phone when I call , and they don't let their customers know when their closed for holidays or days they simply think they deserve off . I'm so tired of this location and the only reason I go is because it's the closest one .