Georgia's Own Credit Union in Conyers, GA

I must say my visit to the branch to open a new account was not a good one. I walked in at 1:30 pm was not seated at a desk with a Banker until 3 pm. I witnessed bankers get up walk out take lunch and leave the lobby filled potential customers. There where three bankers on the floor but only one was working. Not sure if I made a good decision on selecting this bank for my banking needs. I didn't even see the branch manager come out to assist. Not a good experience. ☹️

Been a member since 1980. Great people over the years work there. My only complaint is they are slow at times because they socialize with the members.

I have had THE WORST experience with your member services team. I called last week because my business card was stolen, used WITH my PIN and your agents have been rude, unprofessional, un or non empathetic towards this situation. I have been on a 1 hour call to try to figure out the status of this since no one has called nor emailed me regarding this. Your agent Dominique has been nothing but rude, curt and sarcastic with me during this process. I was simply asking the overdrafts as a result of the fraudulent transactions to be reversed and she began to patronize me and just plain RUDE causing me to step outside of my character and lash out. I do want to thank AK for being so helpful, kind and lending an ear as I was VERY upset and concerned about someone knowing my pin and having my card info!!! After multiple requests to speak with Dominique supervisor, she said they out of town and refused to give me their names which I now know to be Angela and her supervisor is Tim. After this is resolved, I WILL be closing ALL my accounts and alerting EVERYONE I know how HORRIBLE and unprofessional your member service team is!!! I did NOT expect this from a Credit Union.

I can not in good moral sense give any good remarks to this company. Shameful and very disrespectful manager Robin showed absolutely no care nor any patient to listen to potential new members. Awful!!!

Walk in service is pretty good, although they are clearly under staffed. It is almost impossible to get anything done over the phone . It is obvious that they would like to " steer" customers toward online banking. The trouble with that is this, many customers have only cell phones to work with , and these devices don't let the user see everything that can be seen with a PC. I notice that people in their office don't work off a cell phone. It is so difficult to get anything done over the phone that I am considering shopping for a different financial institution. BTW an extension number should be assigned to each employee, which would foster a feeling of personal service. We like to deal with the people that we know and trust.