Bay Equity LLC:Kathy Sheehan in Alpharetta, GA

My experience with the Alpharetta, GA branch of Bay Equity with Chase Murray as the loan officer was nothing less than an emotional roller coaster of a nightmare. They represented themselves as knowledgeable in the area of HUD and FHA when they were not. I was forced to go behind them and check every piece of information and, more often than not, found that they were mistaken. Their mistakes cost me a lot of money and time and, ultimately, caused me to lose the contract on the house. The loan officer would make a lot of promises verbally but was always careful not to put those promises in writing. In the end, his promises were hallow. The staff at Bay Equity were slow to respond sometimes ignoring calls and emails for days and even weeks on end causing missed deadlines and delayed processing. They were very unconcerned about me as a customer and a human being.