Wells Fargo Bank in Winter Garden, FL

Yesterday, my contractor and I went to this branch in order to cash a Wells Fargo check that was made out to both of us. It was made out to me, and to my contractor's company, which he owns. I had previously called 2 different branches, to make sure we could cash this check, even though we are not Wells Fargo customers. I explained that it was made out to me, and a business. Both times, I was told that my contractor needed a signature confirmation, and we both had to be present when we cashed the check. However, when we arrived at this branch, not our teller, but the teller next to her, said to us, very flippantly and rudely, "We don't cash checks made out to businesses". When I told her I had called 2 different branches and was told we could cash it with a signature confirmation,, she simply shook her head and repeated herself. I believe her name is Sheone. If I were looking to switch banks, I sure as hell wouldn't consider Wells Fargo, after the way she condescended to us. My mother is retired from 30 years of banking management, and I know her employees would have NEVER spoken to ANYONE who set foot through their door. On the flip side, the blonde teller and the young male manager who helped us were very nice and professional. We did, in fact walk out with the $6,300. Not only did Sheone not apologize for her rudeness, she walked behind our teller several times, giving us dirty looks. In this challenging job market, I don't understand why people like this have a job, while others more deserving are struggling. I WILL be writing a letter to the bank manager, and writing several more reviews about Sheone's unprofessional, unacceptable attitude. Shame on Wells Fargo for not training their employees better than THAT.

Just because all your friends left this branch doesn't mean that it's not longer customer friendly. I just started banking here on the recommendation of my little brother and every single employee has treated me with kindness and respect. Next time don't be such a bitch.

nice employees professional and their aim to help.

On Feb.5, 2013 I went to this branch to deposit a birthday check for the first time and for the first time at any branch I was greeted with a big smile and good morning by the two tellers there, it made me feel like they knew me for years. The older blonde teller that help me was very friendly and once again made me feel welcome, I'll have to go back there so I can get her name so she can be recognized for great customer service. And when leaving she wish me a happy birthday and to have a wonderful day and once again made me feel great to be there. I've used both branches on West Colonial and I've never received great service from them, they do help me if and when I need it but they do need to improve on their customer service practices. Great Job! Winter Garden Wells Fargo on South Dillard

I went to this branch to cash a wells Fargo check. They harassed me to open an account with them. I kept telling the clerk and the banker that I'm happy with my bank and I don't want to open an account and they kept insisting.. I would never go back there again