Blue Dog Business Services in Vero Beach, FL

Takes some time to train cashier's who are used to the square. If the cvv and zipcode could be read automatically as the square does it would be more efficient.

Terrible. Been nothing. It issues and lies since the start

This company has the worst employees, I have kindly asked them to refrain from calling or coming into my office on a number of occasions and today I explained yet again that I was not interested in their service to please take us off their calling list and the young lady stated as I was speaking "ohh okay shut up" and hung up. Frankly I don't mind paying a little more, to not be harassed and insulted.

Complaint Summary Never got notice of chargeback, found out only after no deposits for 2 days. Froze account with $13,000 in deposits and holding them hostage Noticed on our bank account there was no deposits for 2 days. Contacted Blue Dog's processor: First American Payment Systems and to find out there was a chargeback that they "stated" was mailed out. Unfortunately for them, they did not use the right address so we never knew to be able to dispute. We accepted the chargebacks and they state they will not release our other funds that above and beyond the chargeback amount for 10 days. We do not agree with the chargebacks but need this money or will have to close up shop Secondly, Blue Dog knew what business we did and did not list it correctly with the Merchant company and they placed our account into audit status due to incorrect information. I received a copy from Molly Ore showing that our company did list what our company sold: freight & auto parts Lastly, we never received a signed copy of the agreement for merchant services stating anything in reference to chargebacks, audits, holding fund or any terms and conditions in reference to performing our daily business >>>> They keep changing their story on why the funds are on hold. Cannot get the same answer twice. >>>> I want my deposits released immediately as well as a written letter from their company stating that they failed to properly inform my company of any terms of use as well as incorrectly identifying our business to their First American Payment Systems processor.

Blue Dog's service and prices have been great. I recommend them to my friends and clients. I'm grateful that I receive email responses to my questions from the owner of the company quickly. Thanks!