SunState Federal Credit Union in Alachua, FL

I have never had any issues with this bank. Staff are always freindly.

I recently started working for the post office and needed to find a bank to open an account with. I tried contacting them through chat and got a "Kathyann" who told me "Membership in Sunstate is available to all people who live, work, worship, or attend school in Alachua, Columbia, Dixie, Gilchrist, and Levy counties." This was apparently false as I work in Alachua county but my address is listed outside of Alachua county and apparently that isn't good enough to open an account. Beyond that, their "zero maintenance fees and zero minimum balance" checking account requires that you have a 5 dollar minimum balance and you have a 5 dollar "membership fee". This is bait and switch at the finest and when I pointed that out to "Kathyann" she promptly denied that there is any sort of claim of no maintenance fees or minimum balances on their website and then closed the chat. I'm glad that their customer service worked well enough for them to, at least, reassure me that SunState Federal Credit Union is NOT the place to invest my money. If they're this willing to jerk around a potential new customer, I shudder to think what sort of underhanded tactics they might use to squeeze money from people already banking with them. I encourage you to avoid this place at all costs.