Nova Home Loans in Wheat Ridge, CO

Beware of this company. They apparently have lost their way. Their customer service is non-existent. They waited until the 11th hour of the loan objection deadline to take a look at the loan papers. At that time they raised an objection unbeknownst to either buyer or seller. By waiting until the 11th hour, they denied the buyer an opportunity to seek out a different lender and Nova in turn delayed the closing by two weeks. When the unnecessary hoops had been jumped through 10 days later, Nova could not be bothered to process the loan because it was "the end of the month", which resulted in an additional 3 day delay for closing on this property. When I contacted one of the principles of Nova, there was no response. The second contact, via email, resulted in no response. The third contact, produced a response blaming everyone but themselves. Nova's loan processors' work ethic is questionable, the top people are unresponsive, and the lack of customer service permeates the entire organization. I would not use this company to process any future loan. I would not recommend anyone use this company to obtain a mortgage loan.