Bank of the West in Wheat Ridge, CO

Horrible customer service...Very Rude Employees

Anytime I've had to deal with these folks, I've been treated nothing but rudely. On my circle of people, this experience has become so common that we have nicknamed them Bank of the Worst.

I have been banking with Bank of the West for 6 years and totally pleased with their customer service and attentiveness. Even when they lose an employee with exceptional customer relations skills they are soon replaced with another hardworking employee trying their best and succeeding. I give them my highest level recommendation. I do not think that I would receive more of a "small town" feel if I was banking in a town with a population under 500.

Service from teller was less than stellar! Poor communication, Branch Manager failed to get involved with problem! Banked there for years, an oversight on my behalf, created issue but instead of helping, got defensive, and stated that it was my problem not theirs. Noticed that they asked for I.D. from elderly customer who even I recognized, who is a longtime customer! Know your customer and pull your head out of your butt! Wanted to charge $5.00 for printing copy of Bank Statement showing I had sufficient funds. Had to go home and get my own to verify. $7.50 fee for non customers to cash check drawn on Bank of the West! Fees, fees, fees! Where does it stop! Time to start stashing money in coffee can in back yard like the old days!

They don't even deserve the one star. I have had my mortgage through them for almost 8 years plus have my money markets, savings and multiple checking accounts at Bank of the West for over 10 years. Recently I made a 19K deposit (check from my employer) which confirmed the check cleared the bank, they are holding the funds for more than a week even though I have enough to cover that check in my accounts. I asked the manager, Debbie Larson if they can lift the hold, she tells me no they don't do that. I don't have an issue with Bank of the West's services, I have an issue with this banks rude customer service. When someone is this loyal to your business with an excellent track record, you should consider that before telling them no. After she said no, I asked her, is it just me you won't do it for because I have a joint account with my boyfriend who has had multiple deposits over 30K and they cleared it the next day...she then got condescending. I really didn't need the money, I was going to just transfer the money into my money market account which i have at the same bank. I'm considering going with another institution that won't treat me like I'm trying to scam them....after being loyal for 10 plus years. Thank you Debbie Larson for your sh*&&y customer service.