Bellco Credit Union in Parker, CO

The Bellco Auto loan dept is completely incompetent and have no idea what they are doing nor do they care to help out the customer they have already approved. The supervisors are a joke & don't satisfy any customer needs. I recommend going another direction.

Bellco, from my experience is good generally, but the experience I had at the Parker branch wasn't so great. The teller had a friend at her station and another teller (trainee ?) sat at a station that was apparently closed. While I waited, I gathered that the teller and the woman at her station were friends because they were speaking the same language and having what seemed to be a pleasant time. When my turn came to step up I was told I had to fill out the service center slip. I accidentally filled out the wrong one and was sent back to fill out the proper slip. When my turn came again it was interrupted by another person who needed help from the teller. I was handed over to the other teller who otherwise seemed unable to service customers ... I had a terrible time filling out the tiny spaces in the slip... it's ridiculous. Other service centers in town do not require the slip so I will go there from now on even though I am a Bellco member. I have visited other Bellco branches (other parts of metro area) that I can keep going to as well.

I have had a banking account at Bellco for one year. Recently I was considering changing banks because I always had to wait at least 20 minutes to make a deposit. Recently I went there to cash some Federal Bonds and deposit them into my account. It was apparent that employees at Bellco are not familiar with this process. I deposited a large amount amount into my account. A month later I receive and email from a bank. We have LOST your bonds so they will be debiting my account by the amount, I deposited. So they lose my bonds and they debit my account. They are not concerned that my identity could be stolen from information on these bonds. I would think as a bank you have to honor your deposit slips and if you LOSE bonds that is on the bank.

Bellco does a great job training the tellers, they are always pleasant. My biggest complaints are the way marketing spends our money. - The way they spend our money on many of their sponsorships - All home mortgages have a 1% origination fee, not very competitive. Some banks have better interest rates than Bellco, what a shame. - Auto loans are not as competitive as other Credit Unions. Credit Unions were set set up by the members, for the members - Bellco seems to have lost sight of this motto. Just some thoughts of a 20 year member...

Love Bellco, and this branch always provides good service.