Bank of Colorado in Glenwood Springs, CO

Amazing staff, amazing bank!!

The staff are always great and they always put the customer first!

I tried to set up a new account and was told everyone was busy , and to come back in 15 minutes. I came back in 15 minutes - just in time to see the person who was supposed to help me going out the door on a break and there was no one else in that huge new building who could open an account for me. I then tried to make and appointment for the following day so that I would not get shafted again, but was told that was not possible. The customer's time is apparently not very important to the staff at BOC. When I was finally able to get my account set up several days later and waited 3 weeks for checks to arrive. When I called to inquire about them, I was told my checks were never ordered. The rep on the phone then wanted me to give her all of the information that the Bank already has about me, including how to spell my name despite the fact that she was looking at my account and I've been a customer for decades. She said she didn't want to have to switch screens.) The Bank of Colorado has a spanking new building in town, but their customer service has really declined since the move. What happened to all the great people who took care of us so quickly and competently in the old drive through building? The folks in the new building could really learn a lot from them!