Taylor Mortgage Group in Elizabeth, CO

These people took us for a ride... they charge over 6% in fees at closing that was not disclosed until the day we closed (the day before Christmas!). They tried to get us to sign the "rate lock in" paperwork without a single line filled-in, including the rate I was supposed to be locking in" They were not at the closing table to answer for the outrageous fees and rates they were charging us. When I addressed the "customer satisfaction guarantee" on the website there was no response and restitution for a lot of illegal action taken on their part. Stay away from these people.

This is my first ever 1-star review. Unfortunately, I found their office manager RB generally uninformed and incompetent and their president JT dishonest. This group completely mishandled my mortgage application. There are many choices when it comes to mortgages, and you would be well-served to take your business elsewhere.

We originally wanted to use Taylor Mortgage because of the land loan program. Good Land loans are difficult find. After doing everything that they told us to do, they declined us at the last moment. We had never been turned down for a loan before. We have great credit in the high Seven hundred range. They even called us to tell us that we were declined because of a bankruptcy and student loan default. This of course scared our Daughters family and ours to death. None of this was true and we thought we were victims of identity theft. But actually she just read the wrong file when she called us. Lastly, I asked them to close out our account so we could use another lender. Which they did, except they sent our earnest money and appraisal check to the wrong address. These people are very nice, but very sloppy in record keeping. I don't think they really know what they are doing. It wasted a lot of our time and money.

I had the pleasure of working with Janie Taylor, of Taylor Mortgage Group, and my experience was amazing. I worked with a different lender before her and had nothing but problems because of their inexperience. When I called Janie she answered every question I had, she is very knowledgeable and the communication I had with her was above my expectation. Everything she said she would do for me she did, and the process of the loan went smoothly and timely. I would highly recommend Janie Taylor, Taylor Mortgage Group to anyone.