Wells Fargo Bank in Castle Rock, CO

This bank is very friendly if your just going in and talking to a person standing at the front desk, they dont know everything about checking accounts so if you have a problem they direct you to a banker at a desk, i had to wait an extremely long time for one, and he was trying to rush me or get me to open more useless accounts. if it wasn't for him my experience is wounder full. i will go in rather than the drive through just to talk to the people up front.

Poor-Fair does not even come close to what this bank specifically and wells fargo as a company should receive. First off I was charged two overdraft fees by wells fargo one for withdrawing money from a teller and two for moving money from checking to savings. When I called no one seemed to have an answer as to why they were doing this except some bull crap reasons. Then I had my accounts upgrade by Vette there at the bank, and the banker closed my old account without being sure there were no pending charges. So the old account had a negative balance. I called yesterday to talk to her about this and she informed me I had two weeks to pay this, I told her it might be longer than that, because I a paying rent today and have to wait until I am paid next to take care of this. She acknowledged this and said it was fine just to get it taken care of in two weeks or come in to have it extended longer. Then when I went to remove money to pay my rent, all that money was gone, to a "DR OFF SET TO ACCOUNT". What was the purpose of me calling and talking to someone? I am withdrawing all my other funds and leaving wells fargo, customer since 2005, leaving very disappointed in you wells fargo. You should be ashamed of yourselves.

I was in the branch a couple weeks ago and Brent helped me open a 2nd savings account. He was very helpful and knew exactly what he was talking about. Typically I feel like I'm being "sold" things with WF but this time he really cared about what I needed. Very impressed!

Good service and rarely busy. I like being able to show up and rarely have a line.

Went in for an auto loan. Josie Pontillo helped me through the entire process and was always good about replying quickly when I had questions. Out of all the people who have helped to put me in debt, she was the best I've worked with.