Air Academy Federal Credit Union in Castle Rock, CO

So I went in to open a savings account. Depositing 6000.00. I was really looking forward to doing business for years to come. Two days later I get a phone call saying I needed to come in and sign a document that says Im not a DRUG DEALER. They also wanted me to provide future deposit dates and documents when I would be making these deposits!! I'm a single father of two wonderful boys and have had my business routed and grounded in Castle Rock for 13 years and also a man of God who tries to be a positive role in the community. All of this just because I deposited a large amount of money and six thousand doesn't seem all that much??? This place insulted my family and my business. As a man of God I forgive them but don't recommend them. I hope they learn to treat the rest of the community better!!!

Very friendly and personable staff. I have always felt taken care of at this bank. They have helped me rebuild my credit with a secured loan that required no money out of pocket. I also have had two car loans with them as well as checking and savings accounts. Never had any problems with their online service and my paychecks are always deposited in a timely manor. My only minor complaint is that sometimes I encounter long lines at their Plum Creek branch.

Very friendly and very helpful tellers and loan officers. Went to see about a debt consolidation loan before I was a member, and Shannon was more than happy to find solutions to get me back on track financially and help guide me in getting out of debt the quickest. Everyone else has been just as courteous and helpful, offering tips and suggestions, even just for the website.

Great bank...nice staff....they have a secure ATM

Excessive fees. Fees to close an account. Overdraft fees are as bad if not worse than big banks.. Poor service on debit cards. I had a freeze put on my card on Friday afternoon. No call or contact as most other financial institutions do. Found out by trying to use my card at a restaurant only to have it declined. Then found out there was not a person I could talk to to get the free removed. Had to go to the branch Saturday and when the teller called the office responsible for removing freezes we got someone's voice-mail. Hideous customer service. Do not recommend.