Premier Members Credit Union in Boulder, CO

Run.... far far away.... This bank is unethical and crooked. We had nothing but problems with them from when we first financed through them. We were so happy to finally never have to deal with them after paying our truck off early. Well, here we are 3 years later and went to get another title printed to sell it and Boulder Badly has a lean on it until 2020. They're a nightmare on all accounts. Would never use again or recommend to anyone.

Hours not clear that it is ATM and Drive up only on Sat

Not only did they report a false late payment to the credit bureaus, they also refused to remove it from my report. Then after the dispute, have not reported ANY payments since, further blemishing my credit score. I have 500+ on-time payments including 5 auto and 3 real estate loans in total, DO NOT WASTE YOUR TIME with this bank.

I hate that people only leave reviews when they're mad, but PMCU lost my business today after 10+ years with BVCU and I hope this helps keep others from my frustration, mildly damaged credit, and undocumented property. Let's be clear: BVU was a great credit union, but Premiers IS NOT BVCU. I've never dealt with a company with worse communication. Since the PMCU acquisition/merger being a customer here has gotten worse and worse worse in every way I can see. Here are three significant gripes which are only some of the reasons I'll be closing my accounts and transferring my cards after the holidays: 1) Scheduled Online Payments Not Processed for No Reason, Ding on my Credit Report: I opened a credit card with BVCU for the ease of automatic online payment from my checking to my credit card. Then they became PMCU and made the website worse but the bill payment seemed intact. Two months ago it stopped processing those bill pays. It still shows in my account as an automatic bill pay scheduled for the 12th of the month, it just doesn't transfer the money. Stupidly, I assumed the payments were still going through. I only discovered my credit card was unpaid when a Teller pointed out to me that it was a month past due. I was mortified and paid it immediately (My first late CC payment since I was a kid!). I was told it wouldn't be held against me, but according to Experian my credit DID take a hit this last month and I know for a certainty that was the only late bill I've had in years. 2) Buying a Home Loan: When my wife and I went to buy our first home I still thought of the place as BVCU so we walked in with our excellent credit scores and jobs to buy a mortgage. We were really grossed out by the loan officer, who started the application by telling us to apply for more than we could afford. And kept telling us. We'd spent time on the math to work out our budget and we pointedly asked her if there was some kind of minimum loan cap of 250K. It was like a curtain went down behind her eyes. She quickly became pessimistic about our options and ended the meeting saying that she'd work on our application and get in touch when she was done. but we didn't hear back. I left 5 voicemails over the next 3 weeks. Shopping around every other loan officer in town -including at other Credit Unions- were helpful and responsive. A MONTH LATER, after we'd gotten a loan and were house-hunting, a different loan officer at PMCU emailed saying she'd "be honored to have your referrals". It was offensive at that point. It was like my loan fell under a sales-bonus threshold so my business was unwanted and my application tossed in limbo until someone happened to clean out their junk file. It felt really lousy. 3)I Paid Off My Loan. Where is my Car Title?: I paid off my car loan November 1st of this year. I'd confirmed before making my last payment that my Title would be automatically processed to me with receipt of that last payment, but could take up to 10 business days to arrive in the mail. It didn't. I called two weeks later and was told there was no information but that someone would hand pull the file to see when the Title would mail out and call me to confirm. Of course, I was never called back. As of today, I have been waiting over 6 weeks for my car title. I called again today and this time the representative on the phone said she had no idea where my car title is and saw no notes on it but that someone would call me back in an hour. That was earlier today. Exactly 2 hours before I started writing this review, in fact. No one called me back. 3 hours later I called and was forwarded to a voicemail. I called back to "account inquiries" and was told my Title mailed on 12/1, over 2 weeks ago. However, when I called on 12/2 there was no information and this morning there were "no notes" on my Title. Given my experience with PMCU so far and that it doesn't take 2+weeks for a letter to cross Colorado I feel confident I was lied to about that mailing out already. DON'T. BANK. HERE.

DO NOT BANK HERE!!! I am not one to write a review, let alone a bad review. I have been a member of BVCU for nearly 20 years. I loved BCVU. They were wonderful, personable, and attentive. Premier Members Credit Union is NONE of these! Since the take over by Premier the service and attention has consistently and rapidly gone downhill. I would cite many issues that have occurred over the months for clarification to help readers and this bank understand and perhaps work towards improving (like their misleading on-hold message espouses), but I have NO confidence it will make ANY difference. The last straw was a simple transfer. I have been trying for over 7 days to transfer money to my son who is traveling. The transfer did not go through and now they are blaming it on my son's mishandling. They have promised day after day to look into the matter. NOTHING has been resolved in a week. They have promised day after day to call me back and let me know what was going on. They did NOT. Now they are saying it will take 7-10 days to resolve this matter. THIS IS UNACCEPTABLE! The bank told me repeatedly that the transfer went through. It did NOT. Then they said that the money has been taken out of my account and they don't know where it is. HOW CAN A BANK NOT KNOW WHERE MY MONEY IS!? Now they are saying the money is out of my account and finally acknowledge that the receiving bank does not have it, but neither do they and it will take over a week to put the money back into my account-the money they lost! If I could give this rating negative stars I would. I am frustrated beyond tears! DO NOT BANK HERE!