Westerra Credit Union in Arvada, CO

longest waiting line ever

Gerardo took my first deposit and was very nice to me. We even had time to reminisce and I would rate the customer service very high. He took the time to explain to me the benefits that were useful to me at the time and that I was using one that I wasn't even aware of out of the gate.

Fast service, and friendly!!!

If there was a way to give negative stars, I would. This is not a review of this location, but rather Westerra CU as a whole. Since we became members of this CU, our financial identities have been compromised twice. New cards were sent to us with the chip, activated those, switched over all the auto-pay information to the new cards. Checked out our account this morning, there are over 550.00 in fraudulent charges from Florida. We live in Colorado. We call the CU to report the charges and are told by the phone rep to go ahead and go to the nearest CU and fill out paperwork to dispute the charges. At the CU, I fill out the proper paperwork and I am issued a new card. I made it clear that I am in the military and sometimes travel when needed. The CU rep explains that whenever an 'abnormal' charge is made, they call the card holder. No such call was made. Never in the history of my banking experience have I not been called when a charge was made in a totally different state, ESPECIALLY when I used the card on the other side of the country not less than ten minutes before. But I digress... New card - check New pin - check I go to use the card about 3 hours later to buy groceries and surprise surprise, it says I am not authorized to use it. I call the CU Support line, the gentleman says that I have to call another number to activate my card (why is was not activated when it was physically given to me at the CU and I assigned myself a pin, I will never know). So I call this other number, and I am told AGAIN that they only deal with lost/stolen cards and I have to call another number. Sigh. So I call the THIRD number. Someone picks up and there is silence. "Hello?" I say, and the reply is shuffling, kind of like when you have a hand mic and you drag it across your shirt. "uh hello?" again I am met with random noise. Finally I get someone on the line, sounds like a call center. Their accent is SO thick I can barely make out what they are saying. "Hi, I need to activate my card please." This is the conversation that ensued: Rep - "What bank are you calling for?" Me - "Westerra Credit Union sir." Rep - "What bank?" Me - "WESTERRA CREDIT UNION SIR" Rep - "Is it a debit or a bank card?" Me - "Debit card" *about a minute of silence* Me "Hello??" *more microphone scraping* Rep - "What is the card #, was that a debit card or a bank card, what bank are you calling for?" Seriously? The reps at the branches were nice enough to assist me, but using a 3rd party call center to handle card activation and activation issues, is sketchy. To make matters worse, I tried to use the automated number to activate my card and the automated reply was "this card is not valid" Worst banking experience ever. DO NOT USE.

I have been a long time dissatisfied Chase customer, holding a mortgage, checking, and savings with Chase. We recently had our hot water heater fail and needed to replace it. Despite our equity and standing with Chase, the best they could do for us was recommend we go to a credit union. Chase also offered us a credit card that we did not want. We were treated very well at Westerra and were able to secure a loan to make the necessary repairs to our home. The woman who worked with us was professional, compassionate, and tried her very best to assist us. We will be working with Westerra to refinance our mortgage with them and will enjoy a 1% lower interest rate on our home mortgage. I will update this review after that experience. The best thing Chase ever did for me was drive me to Westerra. We plan to do all of our banking with them in the future.